Dispute Policy

Dispute Resolution Policy

At Boutique AquaNova, we are committed to providing exceptional customer service and quality assurance. If you experience an issue with your order, we want to make things right in a fair and timely manner.

1. Contact Us First

If you have a concern with your order—such as a product defect, live fish or plant health issue, or shipping problem—please contact us directly at:

📧 shipping@boutiqueaquanova.com

Provide as much detail as possible, including:

  • Your full name and order number

  • A description of the issue

  • Photos or videos (if applicable)

  • Any relevant time stamps (e.g. delivery time for live arrival concerns)

Note: For live arrival claims (DOA), please refer to our Live Arrival Guarantee Policy for specific conditions and timelines.